Empathy at scale requires technology supports

Dr. Adrienne Boissy is the chief medical officer at Qualtrics, a staff neurologist, and a former chief experience officer at the Cleveland Clinic. A TED speaker and healthcare industry pioneer, Dr. Boissy advocates for empathy operationalized to design systems that deliver human-centered care.

As a practicing neurologist, I am curious about how the brain adapts to stress. Forty-seven percent of healthcare staff will leave the industry in the next two years. Across all industries, employees struggle with a lack of job satisfaction, well-being, incivility, and burnout. These are not just buzzwords. They’re challenges plaguing the workforce.

Studies show