How I learned the hard way about Southwest Airlines’ awful technology

How I learned the hard way about Southwest Airlines’ awful technology

Side of Southwest Airlines plane

Southwest Airlines/Screenshot by Chris Matyszczyk

While you’re still stuck at some crowded airport — perhaps one where the police are telling you that you’re trespassing — the apologies have begun.

more Technically Incorrect

Southwest Airlines CEO Robert Jordan finally, after more than two days of chaos, offered a heartfelt video of apology.

I’m sorry. I meant an utterly robotic video of an apology written, it appeared, by a lawyer whose hemorrhoid surgery has been postponed several times.

 
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Airlines, Coupa Software, GitLab and more

Airlines, Coupa Software, GitLab and more

Take a look at some of the biggest movers in the premarket:

Delta Air Lines (DAL), United Airlines (UAL), Southwest Airlines (LUV) – Delta rallied 3.7% in the premarket while United jumped 3.9% and Southwest added 2.9%. All three airlines raised their revenue outlooks, saying air travel is rebounding from the earlier slump induced by the spread of the Covid omicron variant.

Coupa Software (COUP) – Coupa plunged 29.5% in premarket trading after the business software company issued a much weaker-than-expected full-year outlook, although Coupa reported better-than-expected profit and revenue results for its most recent quarter.

GitLab (GTLB) – Gitlab

 
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