How I learned the hard way about Southwest Airlines’ awful technology

Side of Southwest Airlines plane

Southwest Airlines/Screenshot by Chris Matyszczyk

While you’re still stuck at some crowded airport — perhaps one where the police are telling you that you’re trespassing — the apologies have begun.

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Southwest Airlines CEO Robert Jordan finally, after more than two days of chaos, offered a heartfelt video of apology.

I’m sorry. I meant an utterly robotic video of an apology written, it appeared, by a lawyer whose hemorrhoid surgery has been postponed several times.